What can be Refunded
• Some tours may require a minimum number of travellers to operate. The affected traveller will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
• Please note that the product substitute chosen by the traveller may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What cannot be Refunded
• All lodge and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveller after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
Booking Terms and Conditions
Ndlovu Africa Safaris has 2 types of booking terms. At time of booking the correct one applicable will be communicated to the client.
Standard Terms
In order to confirm our clients’ reservation, Ndlovu Africa Safaris requires a completed booking form and a 25% deposit payment at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled. The balance of payment is due 35 days prior to the commencement date of your itinerary. Bookings made within 35 days prior to departure are subject to full prepayment at the time of confirming the reservation.
Special terms
Some reservations will fall under special terms where Ndlovu Africa Safaris will require a completed booking form and a 50% deposit payment at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled. The balance of the payment is due 70 days prior to your travel date. Bookings made within 70 days prior to departure are subject to full prepayment at the time of confirming the reservation.
The terms and conditions must be accepted in order for Ndlovu Africa Safaris to confirm a booking. Once Ndlovu Africa Safaris is in receipt of the completed Booking Form, plus the deposit, the tour will be confirmed to the client in writing within 72 hours.
Foreign Exchange Rates
Please note: Dependant on the tour selected, you might be quoted in a foreign currency. Should you wish to settle this payment by means of a credit card, your quotation will be converted to South Africa Rand prior to the transaction being processed. This is due to the foreign exchange rate regulations as set by the South African Reserve Bank. The foreign exchange rate charged is on the day that the transaction is processed and will then be used to determine the equivalent Rand amount. Any resulting foreign exchange differences or bank charges will be for the client’s account. The South African Reserve Bank prohibits South African companies from taking any credit card payment and keeping this payment in the foreign currency. All payments must be converted to South African Rand before it can be credited to the recipient.
Clients are welcome to settle their final payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the Ndlovu Africa bank account and that ALL bank charges are for the client’s account.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees.
Standard Cancellation Policy:
- Cancellation 35 days or more prior to travel – Full non-refundable deposit is forfeited
- Cancellation less than 35 days prior to travel – 100% of total cost is forfeited
Special Cancellation Policy:
- Cancellation 70 days or more prior to travel – Full non-refundable deposit is forfeited
- Cancellation 36 to 70 days prior to travel – 50% of the total cost is forfeited
- Cancellation less than 35 days prior to travel – 100% of the total cost is forfeited
Travel insurance is compulsory, therefore in the event of canceling for insurable reasons, e.g medically related, etc, the amounts forfeited can be claimed from insurance.
Changes
Should you require to make changes to an existing booking, we will look at this per request. In effect if date changes are made then we would need to cancel and rebook and therefore the cancelation policies as per above will apply. We will always try our best to accommodate the client to the best of our abilities.
Travel Insurance
Comprehensive travel and medical insurance which covers cancellation, curtailment, medical, emergency travel and personal accident is compulsory when departing on our tours. Most of the establishments we make use of is in remote areas and should assistance be required, then insurance would be needed.
Insurance for the loss of baggage, money or personal items is recommended.
Complaints
If any incident occurs while on tour, your agent at Ndlovu Africa Safaris should immediately be notified. This should be followed up with an email from the client not later than 30 days after the incident.
Ndlovu Africa Safaris will acknowledge your complaint and endeavor to investigate it with the relevant service provider within a 30 days period after which it will provide you with written feedback.
Although Ndlovu Africa Safaris will make every effort to assist in the resolution of the complaint, it cannot guarantee the satisfactory resolution of complaints for services and products outside of its control and for which it is not responsible.
Passports and Visas
- All clients must meet the necessary travel documentation, permit &/or visa regulations of the countries you intend entering, transiting or visiting. Please seek the advice of Ndlovu Africa Safaris experts. You remain responsible for ensuring that you meet all travel regulations.
- Your passport must have sufficient blank visa pages available in accordance with the regulations of various African countries. A minimum of 2 adjacent blank pages per country to be entered, transited or visited is recommended.
- Your passport must be valid for the prescribed period contained in the applicable regulations of the countries you will be entering, transiting &/or visiting. A minimum of 12 months after the travel date is recommended.
- When traveling alone with minor children, you will need to provide a letter of consent from the absent parent/s that the children are allowed to travel with you.
Inoculation, Immunisation and medication
- You must ensure that you meet the immunisation, inoculation and medication regulations of various African countries. Ndlovu Africa Safaris recommends you seek the advice of its Africa Safari Experts and review the guidelines displayed on its website relating immunisation, inoculation and medication regulations. However, you remain ultimately responsible for ensuring you meet the immunisation, inoculation and medication regulations requirements of each African country your visit.
- It is your obligation to ensure that you are medically fit to travel.
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Email: Information & Enquiries
Address: May Crescent, Duynefontein, Melkbosstrand, 7441
Tel: Call Us
